I specifically went to the Fedex office to confirm they could ship an ORMD package to alaska. The man at the counter said yes we can do that. I paid and he took the package.
a few days later the package is delivered to my front door with a note, "no ORMD delivery". I am not upset about being lied to, however Fedex refuses to refund my money.
I called the 800 number and got the typical run around, "sorry wrong dept...". Finally got heather in the revenue office, she says I'll fax you a form and you need to take it to the office you shipped from and they will refund your money. Sounded like a story to me, I said this seems like I have to do a lot of running around for somebody elses mistake.
And sure enough when I go to the office about a 30 min drive later. the man at the counter gives his initial response after hearing my story. "why do you want a refund?" my response "because you lied to me!" This starts a 15 minute argument where he states i need to call the 800 number for refunds. I tell him "the 800 number sent me here!" Pretty typical *** poor customer service If you ask me.
I have contacted my credit card that I used to pay with and put the charge in dispute. It will be a long time before I use fedex again.