Not resolved

Ordered three pairs of shoes from Keen (retail $300). They said they delivered on June 4th.

I called and asked where they deliver and they said Macy's distribution warehouse. I said I work at a bike shop almost 20 miles from there. OK we'll send the driver back to get it. After a week of getting the run around I contacted Keen.

Keen waited 4 days to see if they could find the box then shipped out another box with three more pairs ($300). Fedex managed to send this box to the exact same Macy's warehouse AGAIN. Now Fedex is allegedly trying to find the box. I asked if the driver is illiterate since the address is completely different.

Fedex blamed the guy loading the truck. Fedex has lost $600 worth of merchandise and there is zero accountability.

I could have had the U.S.P.S. deliver more efficiently with better customer service

Monetary Loss: $600.

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