On Thursday, May 15th 2008, I shipped an envelope from NYC to another relative at his home address in Miami, FL for an overnight delivery. The envelope contained very important documents that included bank statement with my personal information on it and a power of attorney sealed and signed by a Colombian Consul which I was charged $30.00.
This power of attorney was to be used in the closing of a house in Colombia on Monday May 19th. The envelope was SUPPOSE to arrive sometime Friday. Since this relative was going to travel to Colombia on Sunday, he was doing me the favor of taking these documents with him. On Friday night I corresponded with him only to find out that he never received the envelope.
I immediately called Fed Ex and talked with someone in Customer Service who told me that “according to her computer” the envelope was delivered to the recipient and LEFT AT THE FRONT DOOR. I asked why the driver did not obtain a signature or left a “Attempted Delivery" slip at the door if there was no one home. She told me this was standard procedure and yet somehow suggested that it was my fault for not requesting a signature release when I sent it, something I did not know I was supposed to ask for and was never given the option. How silly of me to assume that when you pay a carrier company nearly $30.00 to have an envelope delivered overnight, they would actually attempt to deliver it and have enough common sense to have the recipient sign for it or at the very least leave a delivery notice like UPS and USPS does all the time.
What was I thinking? She also said that the couriers sometimes HIDE packages around the house and that they don’t just leave them in plain sight. She told me to have the recipient party look around his house, under cars and bushes and basically look around for it, which I thought was a little ridiculous. I didn’t know I was paying for “hide and seek the package”.
After having my relative crawl on his hands and knees looking for the envelope with unsuccessful results, I called costumer service once again and was told they will TRY and get a hold of the courier, and that someone will be in contact with me. I was not about to wait until “someone” decided to call me so I decided to call the next day. This time I was told that I would have to wait until Monday because the courier that delivered “or not” my envelope, did not work on the weekends. Needless to say, this did not help me or my deal to purchase the house.
The meeting at the bank was at 9 am on Monday. I was fined thousands of dollars by the bank for not being able to produce the power of attorney and delaying the closing process, all because of Fed Ex. That does not include the time and money spent obtaining some of the documents, legalizing the power of attorney and taking the day off from work to go to the Colombian consulate. Apparently my envelope is in “limbo” right now or worse – in someone else’s hands with my personal information in it.
Of course, I have yet to hear from anyone at FEDEX. Once again, this week I will have to take time off from work and gather all these documents again, pay $30.00 again just to have them signed and sealed. One thing will be different though, this time I’ll be sure to use a reliable and dependable shipper like UPS or the Post Office.
One thing I have very clear is that I will NEVER use the FEDEX NIGHTMARE ever again.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $60.