Centralia, Washington
Not resolved
Customer service
Product or Service Quality
Tracking Tool
Turnaround Time

Ordered a pair of shoes from Bradford Exchange on 12/12/14, FedEx took

possession of the package on 12/14/14 Package made it to Idaho on 12/17/14

then on 12/31/14 FedEx finally contacted USPS but THEY NEVER DID DELIVER THE

PACKAGE TO USPS. I have Contacted Bradford Exchange and the earliest that

they can ship replacement is 6/15/15 which means they could arrive sometime

before July if sent by any other carrier or Never if shipped via FedEx.

Tracking number still shows FedEx has custody of the package (in transit) and

USPS confirms it was never delivered to them. FedEx has not been helpful at

all, they even sent a form letter saying "your package was handed off to USPS

on {Insert Date} and delivered to you on {Insert Date and Time}" they also

told me that the tracking number was a USPS tracking number and that they

showed it was delivered even though it is a FedEx tracking number and their

system still shows they have custody of it on 2/9/15. They have not offered

an apology and have not offered any form of compensation. These shoes have

been paid for 2 months ago but I have to wait at least another 4 months for

them to arrive. FedEx will not even let you file a claim for a package that

is lost even where their own computer proves the case. FedEx does not even

have an automated tracking kickback system in their computer to notify them

that they lost a package, the only way you will find out is if you look for

it and I got concerned after 6 weeks and found it out myself. FedEx should

have contacted either the shipper or the receiver long before that and been

pro active but they were not. They only had one job to do (deliver the

package) and they failed miserably. If someone tries to ship you a "surprise"

package through FedEx you might not ever know because if they lose it they

will never contact you, even if they did they would not apologize or offer

you any compensation for your loss. On a scale of 1 through 10 I rate FedEx a


Reason of review: 8 weeks and still no delivery.

Monetary Loss: $80.

Preferred solution: FedEx allows me to get my replacement shoes in 6 months when they become available and they refund my cost.

I didn't like: Customer service, No internal tracking, Not pro active, Lie rather than do their job, Untrustworthy.

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