I used Fedex Ground Services to ship 6 suitcases from my old location in Pittsburgh to my new location in New York. Fedex delivered 5/6 bags at my doorstep at 4pm.
I got an email titled "Partial Delivery" and that the remaining 1 suitcase is in transit. The next day, the status of the pending suitcase was changed to "Delivered at Noon" for one day before. I inquired and they said the suitcase was left with the doorman. Interestingly, my building does not have a doorman until 5pm.
Clearly, the delivered it incorrectly or did not deliver at all. After multiple follow ups, Fedex said they could not find the suitcase whereabouts and suggested I file a claim. After I filed a claim, they denied the claim without giving me any notification or explanations. I did not expect this behavior from Fedex.
They are a services company and they should not be so casual about tacking such issues.
Has anyone faced a similar experience? What did they do?
Please let me know. Thanks!
Monetary Loss: $8000.