I placed an order with Amazon on Thursday 12/20/12 with fedex shipping with a guaranteed delivery of Saturday 12/22/12 to Bothell, WA (Seattle suburb). On 12/22 I checked the tracking and found the package had reached Seattle at 6 AM.
That was the end of the activity until Monday 12/24 when it shows being in the FedEx Bothell faciility about 10 mienutes from where it was to be delivered at 5 AM... but still not out for delivery... no package on Christmas Eve,.. on 12/26 the status changed to out for delivery..
wonderful.. only missed Christmas by a day... until the next update at about 4 pm on the 26th stating it was a delivery exception because of inclement weather (it was lightly raining that day... and this is Seattle..
hard to call rain inclement weather) I called to inquire and asked why it had not yet been delivered on the evening of 12/26..and i told them that inclement weather in the midwest does not adversely impact packages that were already in Seattle 4 days before. There were no more updates to the tracking information, but on 12/27 about 230 in the afternoon the package showed up.
What i think is happening is FedEx keeps track of how many packages are received on time, once a package is late it wont be delivered as soon as possible, instead it will go to the end of the line and packages that are still on schedule for on-time delivery will be delivered first so that the delivery statistics look better overall.. an attitude of, well, we already have pissed off that customer, so let them stay pissed and we will avoid *** off anyone else, so we wont waste time delivering the late package until such time that it wont cause any other packages to be late.
I have also seen excuses of incorrect address..
but when the package is finally delivered the address is perfect.
I am sure that there is a lawsuit in there if anyone can prove that FedEx is employing a strategy of dont *** off more customers so that the late packages get even later.
Product or Service Mentioned: Fedex Delivery Service.