FedEx most not user friendly website EVER!
40 comments
Had some packages to return with pre priced FedEx labels. Tried to arrange pick up on their website.
What a joke!! That website is the most user unfriendly website out there. After screwing around with it for 45 minutes I just said forget it. I would NEVER use them again.
UPS is not only easier to use, but has many more local options for drop off. FedEx sucks!
I am a pretty computer savvy person, and the run around trying to set up an account with them is absolutely the most agitating experience I have ever had as a consumer trying to use a service / product.. EVER!
Location: Ashtabula, Ohio
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Please avoid publishing any personal information and promotional content
It is Dec 2021 and this comment is still valid. Nothing has changed, they still suck. Their website and account process is very confusing and annoying.
Whatever you do, don't click on the "back" key. You will lose all of you entered and will have to start over fresh. (when making a claim)
FedEx is known for having a very difficult website to use.
I have had the same experience with the site attempting to schedule a pickup, it runs me in circles trying set up an account? WTH?
Oh thank you for posting! I am not the only person trying to move a pickup to a Walgreens.
Impossible. I do know how to follow directions. WTH is wrong with Fedx?
Do they not ever even give the directions posted a dry run to make sure the directions make sense? When you do exactly what it says, you get a round and round and never to a link that allows you to make the change.
Agreed
I agree, I can't even get a tracking number for a package I sent out. Terrible web presence. UPS from now on!
Managed a delivery the other week, to pick it up at a FedEx location. Trying today for a different package and it's proving to be impossible.
Manage Delivery link shows for a brief moment, then it's gone... Every link I do seem to find only takes me to the page telling me HOW to redirect the package.
NONE OF THE SCREENS ACTUALLY ALLOW ME TO REDIRECT THE PACKAGE THOUGH! Dear FedEx, You suck for being such a big company.
I hate, hate , HATE this website. It logs me out, tells me my login is wrong when I put it in character by character (depending on what page I'm on; some let me do it, some don't).
And then it sends me to the wrong location to pick up my order when I just give up and enter the order without logging into my account. How. the.
heck. do they expect people to use this?????
Fed X website biggest joke ever. Told me I needed to update credit card info but will not let me update.
I've wasted way too much time on this *** website. Get it together guys!!!
Been trying to figure out how to set up an account for the past 1 hour.
Totally agree. Just tried to create an account myself, but unfortunately I didn't have my third cousins shoe size to hand, so gave up.
I totally agree. There simply is no website in existence that is more frustrating. When a company ships FedEx, there is a guaranteed delivery problem.
Just experienced the swme thing. Agree that IT SUCKS!
Tried to change my ship from address. Can NOT do it online.
I can literally change my drivers license address online.
But NOT FedEX!?! SOOOO STUPID!!!
The print site is a joke, I just set up 10 print items and when I logged into my account they were GONE. You cannot log in with your print ID from the main page. Worse website ever I am unsure why they ever changed it.
I’m trying to update my credit card information and was miraculously able to get to a page where I could (the fact that the website isn’t responsive or mobile-friendly is a whole other glaring issue). The real fun was pop-up window that appears when I click on the “Update Credit Card Info” button to save my information.
It asks if I want to use my new credit card to pay my open invoice with Yes/No buttons below. Clicking on the Yes button does nothing. Just nothing, as if there’s no code behind it at all. Clicking the No button simply closes the window without saving.
Oh, but wait—now there’s an error message in gaudy, bold red text saying that I need to agree to pay my open invoice with the new card in order to save it.
Problem is, I can’t because the Yes button doesn’t work. THE YES BUTTON DOESN’T WORK!!!
Hear hear!.... I just experienced the EXACT same issue.
How on earth does a company like FedEx survive it the fast-paced, competitive environment of package/parcel delivery when they can't maintain a basic user-friendly website.
Oh wait....I forgot about the US Postal Service! LOL
Website is *** Can’t setup an account. Finally set one up and password won’t work and recovery won’t work. Worst business site I’ve ever tried to use.
Exact same thing happened to me. When I finally got it setup then i had to register for delivery manager.
When i tried to do that, i had to receive an activation code. it was never sent.