As a business we tried to send a cargo shipment via Fedex next flight to California. They confirmed the details and delivery ETA into California that our customer wanted and we awaited pickup.
Waited 3 hours and called service. They still hadn't booked the flight. Then they said it could not go on the original flight and said they would ship it via commercial plane (American airlines). Waited again for a pickup.
They called back and said American would not take cargo. Then they said it wouldn't deliver for 2 days using their cargo service. This means as a supplier - we will shut down a Ford production line. A waste of 7 hours and how is that possibly the next flight.
BS. PS - my day off wasted....
Product or Service Mentioned: Fedex Delivery Service.