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I purchased a shipping container in August 2013. FedEx punched a hole in it in February 2014.

I submitted a claim and the claims department (L#l# St#w#rt) claimed that FedEx disavows any claims on customer providing packaging, regardless of its quality or construction. She referred me to "fedex.com" for more information, but could not tell me where on FedEx's website this liability limitation was listed. She said FedEx customer service would be sending me a letter. After reviewing FedEx's "terms and conditions" pages, I could not find any statement limiting FedEx's liability to shipping containers they damage.

I am escalating to L#l#'s boss Ll#yd B#ck. Photo attached to show damage.

Monetary Loss: $210.

Company wrote 0 public responses to the review from Mar 11, 2014.
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Titusville, Florida, United States #793966

I found it in less than a minute.


In no event shall FedEx Express, including, without limitation, agents, contractors, employees and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not FedEx Express had knowledge that such damages might be incurred.

We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

The act, default or omission of any person or entity, other than FedEx, including those of any local, state or federal government agencies.

The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.

Your violation of any of the terms and conditions contained in the FedEx Express Terms and Conditions, as amended or supplemented, or on an airbill, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of an account number not in good credit standing, or failure to give notices in the manner and time prescribed. Perils of the air, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems). Our compliance or noncompliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient, including requests made by the recipient for delivery options using FedEx Delivery Manager. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.

Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film. The loss of any personal or financial information including, but not limited to, social security numbers, dates of birth, driver's license numbers, credit card numbers and financial account information. Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery. Our failure to honor package-orientation graphics (e.g., "up" arrows, "this end up" markings), "fragile" labels or other special directions concerning packages.

Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens, and glass containers such as those used in laboratory test environments. Your use of an incomplete, inaccurate or invalid FedEx account number or your failure to provide a valid FedEx account number in good credit standing in the billing instructions on shipping documentation. Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.

Performance of any services will not constitute FedEx as the shipper's or anyone's agent for any purpose. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items when not enclosed in outer packaging, or other general shipping containers caused by adhesive labels, soiling or marking incidental to transportation. The shipment of perishables, unless shipped in accordance with the Perishables section of these terms and conditions. The shipper's failure to provide accurate delivery address information.

Shipments of any plants and plant materials, ostrich or emu eggs, or live fish. The shipment of any alcoholic beverages, firearms or tobacco products if you fail to comply with the applicable terms and conditions. Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than: The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition. Packaging that is in accordance with the FedEx packaging guidelines available online at fedex.com/packaging.

FedEx laptop packaging, for shipments of laptop computers. FedEx small electronic device packaging, for shipments of cell phones, handheld computers, MP3 players and similar items. FedEx tablet packaging, for shipments of tablet computers. Any shipment containing a prohibited item.

(See the Prohibited Items section.) Our provision of packaging, advice, assistance or guidance on the appropriate packaging of shipments unless such advice, assistance or guidance has been approved in writing by FedEx Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.) Failing to deliver or not attempting to deliver a package within the delivery commitment time, if the shipper or recipient requested a later delivery or informed FedEx that the recipient location is closed during the originally scheduled delivery time. The failure to properly designate a delivery address as a Residential Delivery or Commercial Delivery, including delivery addresses that were processed through any address verification function or program.

Failing to obtain the signature option requested for shipments using FedEx Delivery Signature Options. Any package where FedEx records do not reflect that the package was tendered to FedEx by the shipper. The shipper's failure to delete all shipments entered into a FedEx self-invoicing system, internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to FedEx. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/Overcharges in the Billing section.

FedEx is not liable for any refund, credit or adjustment unless you comply with those notice provisions. Damages indicated by any shockwatch, tiltmeter or temperature instruments. Shipments released without obtaining a signature at residential addresses. (See the Delivery Signature Options section.) Shipments released without obtaining a signature at nonresidential addresses that have a signature release on file.

(See the Delivery Signature Options section.) Loss or damage to alcohol shipments unless an approved packaging type is used or FedEx Packaging Design and Development has preapproved your packaging prior to shipment. See the Alcoholic Beverages section for further information. Dangerous-goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging.

FedEx Express will not pay a claim on undeclared or hidden dangerous goods and the FedEx Money-Back Guarantee does not apply. FedEx will not be liable for the failure to provide any services or service options where our records do not reflect that the services or service options were selected by the shipper.

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