FedEx - No Liability for Damaged Shipping Container

1443 of 3090 Fedex reviews

I purchased a shipping container in August 2013.FedEx punched a hole in it in February 2014.

I submitted a claim and the claims department (L#l# St#w#rt) claimed that FedEx disavows any claims on customer providing packaging, regardless of its quality or construction. She referred me to "fedex.com" for more information, but could not tell me where on FedEx's website this liability limitation was listed. She said FedEx customer service would be sending me a letter. After reviewing FedEx's "terms and conditions" pages, I could not find any statement limiting FedEx's liability to shipping containers they damage.

I am escalating to L#l#'s boss Ll#yd B#ck.Photo attached to show damage.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$210
Product or service
Shipping Container
Review category
Shipping
review #478872
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1443 of 3090 Fedex reviews
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Anonymous

Mar 12, 2014 #793966 Titusville, Florida, United States

I found it in less than a minute.
FEDEX EXPRESS WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT FEDEX EXPRESS KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
In no event shall FedEx Express, including, without limitation, agents, contractors, employees and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not FedEx Express had knowledge that such damages might be incurred.
We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:
The act, default or omission of any person or entity, other than FedEx, including those of any local, state or federal government agencies.
The nature of the shipment, including any defect, characteristic or inherent vice of the shipment. Your violation of any of the terms and conditions contained in the FedEx Express Terms and Conditions, as amended or supplemented, or on an airbill, including, but not limited to, the improper
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