I am thoroughly disgusted with the service I have received from FedEx.
I was told on Wednesday that a large item I ordered from a vendor would be delivered between 11:00 am and 4:00 pm today (Friday, Feb. 11, 2011). I took off from work specifically to take delivery of this item. When 4:00 pm came and went, nothing was delivered so I called their customer service number. They informed me that the item was stuck in Pennsylvania (for delivery to Rochester, NY) and that I would have to call back on Monday to get a redelivery date assigned.
Do they think their time is more valuable than my time? Not only did I lose a days work but it looks like I will have to take another day off. Why could someone, from their customer service desk not have called me earlier, to tell me that there was a problem. I may have been able to get at least a half a day's work in. Now their telling me I have to have another 5 hour delivery window on another day to wait. You've got to be kidding me.
Their people had my phone number and they could have easily call to inform me of a delay. If they called me I wouldn't have been so upset. I've had trouble with their delivery services in the past but this was the final straw.
I am dropping them as a shipping client for my business and I will no longer deal with client/businesses that offer only FedEx as their shipper. I may even look into refusing delivery on this item.