I took in a photo of my fiance and I to make into a save-the-date postcard for our wedding. I asked the girl working specifically to make sure that the size would not be too big for postcard-priced postage. She printed out an example sheet for me and asked me if I wanted a border or if she should cut the save-the-dates flush with the photo. I said, "as long as it's still small enough to send postcard-priced, a border would be nice". And then I even grabbed one of their advertisement postcards to hold it up and make sure the size was small enough. I had to sign something saying that I approved the example sheet. I thought the quality was kind of crappy/grainy, but figured it was the best they could do. Done.
Fast forward a week. I've spent every moment of the week hand-stamping the back of all 200 postcards, hand-writing a message, addressing, and adding postage. I take them to the US Post office and find out that they are 1/2 INCH too long!!! Not only would the border need to be cut off, but also a lot of the picture of my fiance and I! Not to mention my writing on the back would be cropped off. If I leave them how they are, I will have to pay an extra $0.15 per postcard.
Fed-ex refuses to fix their mistake. I've called corporate, gone to the location and spoke with the girl who helped me, and spoke to the manager of the location. They are blaming me for signing the agreement approving the order. I was under the impression that the Fedex Office KNEW the postcard requirements and that I was approving the quality of the picture! I made it very clear that I did not want to pay extra postage. If I had the extra money, I would've used envelopes and inserted a picture of us. I am extremely unhappy with the customer service at Fedex Office and will NEVER work with them again.