Not resolved
4 comments

Update by user Sep 17, 2013

My apoligies for questioning the "Great FEDEX OZ".....I thought it was a simple request to deliver a package siting at the sort facility.....

Response (Mary Claire R.) - 09/17/2013 12:15 PM

Dear Mr. Claude:

Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

FedEx Express Saver® provides coast-to-coast delivery within 3 business days by 4:30 p.m. (by 7 p.m. for residences) for packages up to 150 lbs. It is a smart choice for less time-sensitive shipments when you still want reliable delivery and professional handling.

Please be advised that your package was tendered on Thursday, September 12, 2013 using the FedEx Express Saver® service, and the estimated delivery will be on the third business day - Tuesday, September 17, 2013. FedEx defines "Business day" as Monday through Friday except for the following holidays:

I guess FEDEX is not in the delivery business...BTW...your explanation is a little thin......

Update by user Sep 17, 2013

Wow, looks like i owe FEDEX an apoligy (not really), seems it is perfecty acceptable by their performance standards to hold a package until they are damnn well good and ready to delivere

Response (Mary Claire R.) - 09/17/2013 12:15 PM

Dear Mr. Claude:

Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

FedEx Express Saver® provides coast-to-coast delivery within 3 business days by 4:30 p.m. (by 7 p.m. for residences) for packages up to 150 lbs. It is a smart choice for less time-sensitive shipments when you still want reliable delivery and professional handling.

Please be advised that your package was tendered on Thursday, September 12, 2013 using the FedEx Express Saver® service, and the estimated delivery will be on the third business day - Tuesday, September 17, 2013. FedEx defines "Business day" as Monday through Friday except for the following holidays:

You suck FEDEX.....your lame excuse is laughable

Original review posted by user Sep 16, 2013

What a joke....I had a package sent FEDEX and was quoted a 17 Sep 13 delivery by 4:30pm.Been trackin the package online....and it arrived my destination's sort facility on Friday the 13th (great I thought)...Saturday delivery...nope....Monday delivery....nope...it is just gonna sit in the local FEDEX distribution office until Tuesday morning.....in that way they can meet the 17 Sep delivery date.

What a bunch of clowns.....if a package arrives early deliver the damnnnn thing.I guess you can't miss a deadline if you hold it till the quoted time.....pathetic

Review about: Fedex Delivery Service.

Had an Experience with FedEx?

Write a review

Comments

Terms of Service
Post Comment
Cancel
LTCC
Sioux Falls, South Dakota, United States #774348

Dear Anonymous, you must have the wrong guy......never said my life was wonderful.....its just not as pathetic as yours, I can assure you this. And if you want empathy and sympathy in my post responses......go run to your momma - maybe she cares

Anonymous
#774323

it's so nice to hear that you have these problems. Of course it doesn't make you more empathetic just more miserable to other peoples problems. I'm just glad that your life isn't as wonderful as you seem to think it is.

LTCC
#718352

it did nunya.....but it seems illogical not to deliver, if in the sort facility...call me a metrics nazi...but wouldn't that improve your on time rate...delivering ahead of schedule? especially when the customer can see it sitting there......frustrating

Anonymous
#718296

Was it delivered on time on the due date? Then you got exactly what you paid for.

You May Also Like