Used their website to get a quote (a 'detailed' quote, not a quick quote), but when I took the package to their store it was more. When I showed the lady my print-out, all she can tell me it's that "that's the price she is being shown" and "I cannot explain why the prices are different".
Needless to say, our company won't be using them again. If we cannot get a price quote to ship an item until we get to their store, might as well stick with USPS; at least that way we know the price quoted online is going to be accurate.
Reason of review: Pricing issue.