FedEx received the pkg 12/2 (SmartPost package); it took 6 days to go from NC to KS (they must be using Pony Express). Since 12/12 (it's now 12/18) package has been at a sorting facility in Houston (destination city).
Website and FB are no help; no response to emails; called customer service and was told to "just wait" and that it was USPS's fault (USPS hasn't received the package; FedEx has to deliver it to USPS).
Finally was told it MIGHT (underscore might) arrive at USPS by 12/21 or 12/22 (apparently they are sorting by hand). Absolutely the worst shipper ever.
This reviewer shared experience about "over 2 weeks to deliver pkg & customer service" and wants this business to have the product delivered as the author lost $55. The author is overall dissatisfied with Fedex. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Fedex.
Check out the best and the worst companies in Transportation and Logistics category for more informed decision or compare Fedex to other companies on our site.