I purchased an item from Amazon and paid to have it express delivered overnight as I needed it the next day. It went from Reno to Memphis right away, and then sat in Memphis for over 12 hours before they shipped it to Nashville.
By the time it arrived at 6 p.m. it was too late to deliver it. Since it was Friday, they decided they didn't even need to unload it because they were not going to deliver it until Monday. I specifically requested on Friday night that they put it in their Saturday Express delivery.
But no, that would be providing almost customer service. Don't pay for express shipping.
Amazon, if you want to keep my business, switch to UPS.
Review about: Fedex Delivery Service.