Fedex overnight priority costs $60, is taking 4 days for a 5 hour location difference, no end in sight
Paid $60 bucks for an overnight priority for my housing deposit to be sent. Now there is a good chance we won't be able to get our housing because fedex says theres a thunderstorm in Tennessee now its going to be delayed for up to 4 days.
How does a summer storm last 4 days and delay an overnight for that long? It could have been driven from chicago to cinncinatti in 5 hours, I could have done it. Instead it takes this weird inefficient detour through tennessee and gets stuck. I don't understand why they won't take responsibility or take the effort to make it a priority like they say and just drive the package over in a few hours when I could have done it myself.
Now it will take 4 days, and still cost $60 bucks and we will lose our place for housing because someone happens to be closer or had their delivery actually delivered instead of ours. In any real business that cares about their customers this would have been unacceptable.
But its okay for fedex. Thanks fedex.
Product or Service Mentioned: Fedex Priority Overnight Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of customer service, Late delivery.