Not resolved

I was supposed to receive a package today (Christmas Eve) that was shipped overnight. I did not receive it.

I was home all day looking and waiting. The driver logged that it was delivered at 4:51 on my doorstep which is not true. It was a rainy day...I never saw a FedEx truck enter my cul-de-sac. When saw that the tracking said package has been delivered, I called FedEx.

I told them what happened, and I was told that I would receive a call back. At the end of the driver's route they would find out what happened to the package, and I would be contacted in about 2 hours. That did not take place. So I called back to no avail.

There was no one there that would really help get this package to me by Christmas. I am concerned that FedEx does not take their overnight deliveries seriously.

I would like to add that when I heard that the package would be coming FedEx, I had absolutely no confidence that it would be here in time. I was right.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Dec 24, 2014.
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