Arrive at the store at 2:05pm on the 22 of Nov 2014, fedex overnight truck just pulled up. I processed a package that needed to be there next day, truck driver agreed to take package.
When driver went to grab package manager refused to let him take it. She was busy wrapping a package that she could not process the package to make it on the truck. So needless to say my package did not go out in time. The issue is, the truck was there and the driver was still loading boxes, the customer friendly thing to do is process the box so it could go out.
Very disappointed with the quality of customer service, this was an opportunity that this location let slip away. Prince William parkway in woodbridge Virginia is the location .
Reason of review: Poor customer service.