Fedex poor customer service
I attempted to ship a package to a company that recently stopped servicing equipment I had. While en route I contacted FedEx to reroute the package to another company that was now doing the servicing.
On the phone, the FedEx rep took the new company address and added it to the system. A few days later my package was returned never making it to the new destination. All subsequent calls to FedEx regarging my having to pay for an item that never made it to the intended destination have been futile. Every phone call ends in "well ma'am that was a request not a guarantee".
What a joke.
If that was the case then why even take the rerouted address from me. I still have my unserviced equipment and an $80 bill.
Monetary Loss: $80.
You May Also Like
"...The box is open with packing material plainly insight. It appears the driver drop the package and drug it across the yard..."
Read more
"Shipped a package on 05/26/2017, customer called on 06/12/2017 not delivered yet. Called and was given a case number and told that they would get in touch with the last..."
Read more
"This was the tracking number 662200402405
Which is linked with the below new case number 0929632066
Here are the list of the things missing from the consignment a package containing 8 Indian..."
Read more
"No clue what FedEx is upto didn't get the claim even after submitting each and every single thing as said pictures of the consignment breakage, missing items pictures, worth of..."
Read more
"Just so you can see, here’s the new update from my Xfinity app. This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in..."
Read more
"Never book with them I went on a trip on 9/28/2017 I got to the one in Illinois and upon arrival the ladies tell us that there website is down..."
Read more
"Barang dah bayar siap ada resit dlm account bank.lepas 2 jam check my Oder list barang Oder pandai hilang? Tanpa apa2 notice, so I cll customers care and dia org..."
Read more
Thank You for Your Reply!
We are processing your message. At the meantime, you can review all your communications with review authors.
Go to private message tab →
Select Reason
Comments
Same story as others, i have christmas packages, i paid the express price to assure it would be delivered on the 22nd and it has been on the same truck for 2 days and still no delivery. It's amazing that if i didn't get my job done i don't go home but, i guess after 8 hours the whole shippping organization just shuts down and oh i'm so sorry we aren't guaranteeing ANYTHING.
I will never ship by fedex again and i will forward to all and everyone.
Including my mid size company. UPS has been extemely reliable and will get all of our business in the future.