Fedex doesn't honor rate quotes. Website offers rate "quote" but actual charge is often (usually) higher by as much as 30%. Their policy is to set actual charge after delivery is made including addition of fuel surcharge they determine.
Customers have no way to find actual charge from either website or customer service. Instead have to wait several weeks for charge to post to credit card
Customer service completely worthless for resolving rate concerns. No acknowledgement that generally the cost of a service is confirmed before customer expected to commit.
Customers beware re Fedex shipping costs - safer to use UPS or priority mail if you care about what the actual charge will be.
Monetary Loss: $25.