I am a manufacturer and use Fedex to ship our packages and drop ship fir some of our customers. It's a flawed system that uses independent contractors and have no loyalty to Fedex.
Drivers attitudes are poor, they complain about Fedex constantly. Today I waited all day for a package to be delivered, it's now 9pm and cs finally admitted that the driver must have blown off my stop and never bothered to update the data so it still shows my package out for delivery. Fedex cs in a foreign country gave me inconsistent updates, one cs told me the package did not exist and then hung up on me.
My rep calls constantly looking for more work, their trucks are empty when they come each day for drop offs and pickups. Now I understand why and I will be looking at UPS.
Product or Service Mentioned: Fedex Delivery Service.