I purchased overnight shipping and the item didn't arrive. I was home all day but the FedEx delivery person couldn't be bothered to actually deliver the package.
I called to complain and they were sure that I wasn't home (I was home all day and they never showed up). They told me I must go to their shipping office to get my package. The service people were not helpful and could only give me a complaint number and apply for a refund.
I have never seen a group of people less helpful in solving customer complaints. I will never use them again.
Product or Service Mentioned: Fedex Delivery Service.