Had a very important FedEx Express delivery late by 1 whole day. Caused a big loss of business cause it contained biz cards that were needed at a big trade show.
So then I tried to at least file a claim for the late delivery. Every time I try to file for compensation for the last two days, I get a message in the e-claims window saying: Due to Service Failure. Sorry, we are currently unable to process your request. Please try again later.
Then when I tried to chat with their customer service, I fill out the entire form then receive this message: Your chat request has been canceled because no agents are available.
My advice... UPS from now on.
Product or Service Mentioned: Fedex Next Day Delivery Service.
Reason of review: Not as described.