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I ordered custom shoes from China. I paid for guaranteed delivery by Christmas and my shoes were scheduled to arrive on Christmas eve.

On the morning of Christmas Eve I checked the tracking and my package was in Memphis, TN (I live in Chattanooga, TN). My package was scheduled to arrive at my house by the end of the day. At 2pm I rechecked the site and my package was now in Guadalajara, Mexico. How did we go from being in the correct state to being out of the country?

I called Fedex and they admitted they made a mistake and sent my package to Guadalajara, Mexico instead of across the state to my house.

The man was very rude and when I made the comment that I paid for guaranteed delivery by Christmas he said "well these things happen". He then told me it would probably take some time for my package to clear customs in Mexico and I should get it by next week.

Monetary Loss: $95.

Company wrote 0 private or public responses to the review from Dec 24, 2012.
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