FEDEX would not work with me to get a mission critical work laptop to my home on time on a saturday before i went out of town. I waited longer than I should have but it came 5 minutes after I left.
Their second attempt to deliver next business day was a disaster. I was home and did not hear a knock or doorbell, yet they left a tag saying they attempted to deliver but no one was home. I've called 3 times this morning and they keep telling me the driver has been dispatched back and someone would call be with an update. Over an hour later no driver, no updates.
I'm on the phone with their customer sat and after explaining the situtation it's clear she is not listening as she asks me questions i've already covered. Im going to open a twitter account just to complain about them since i hear twitter complaints get results.
Product or Service Mentioned: Fedex Delivery Service.