We recently ordered a computer and monitor from Dell, with whom we have dealt with successfully on several previous occasions. This time, however, appears to be the exception.
Even though our address and all shipping and billing information is reflected correctly on the Dell Web site, Fedex has shipped my merchandise to "Oak Harbor MX" (MX is the international postal code for Mexico!), rather than to Oak Harbor, WA, our correct address. The Fedex tracking site originally showed an estimated delivery date of July 24; however, the packages naturally never arrived, and Fedex simply removed the estimated delivery date from the tracking page, with no further explanation.
Now, all we get from Dell is "it's a Fedex problem," and from Fedex "If it doesn't arrive by July 28, call us." Baloney. Once those boxes crossed the border, they're probably gone forever.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $1200.