Couldn't agree more. Unfortunately I used fedex frequently in the past, the estimate and the commitment for the estimated delivery date is hocus bogus,
and I use fedex Priority.
my advice go for the cheapest shipping agency and add insurance.
Other wise it's just like gambling with your money, 1 out of 10 u may win and get it on time
they have endless kind of excuses, I think the main reason is their lack of staff every where. Try to speak to fedex if you could after hours and hours, you will get nothing more than what u can see in the tracking number.
Reason of review: Poor customer service.