I have had the same problem with the FedEx location on 27th Ave in Phoenix. I think they are trying to get more people to pay for packing.
I was shipping an item that was already boxed and then I put it into a vaccum cleaner box. They refused to ship it. What really gets me mad is the chubby District Manager wants the employees to ask WHATS IN ThE BOX..I already complained to FedEx about why they demand to know what's in the box. Its your mgrs *** inlarger.
How about is it fragile, a battery? Its like asking what's in your garage...nfb.
This is what the District Mgr is making the employees ask, he just doesn't get it!! Its none of your fb.
Reason of review: Order processing issue.