Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Tracking Tool
Turnaround Time

First, NEVER drop package at USPS or a private company shipping center (e.g. PostalMax). Invariably, the package languishes in the USPS system for 2-4 weeks before being returned to FedEx at the original shipping city.

Second, EVEN if you take it to the actual FedEx office, FedEx often gets it mixed up with other priority shipments, where it languishes in the FedEx system, until they return it to the originating city to the "Smartpost" center.

Third, calling FedEx may help if it seems stalled. On two occasions, the packages started moving again a day or two after I called.

Fourth, it is only covered for loss if FedEx has proof its within their system. See #1 above.

Finally, just pay the extra $1-2 for a real service. This is worse than "Media Mail".

Here is a typical example:Travel History

March 9, 2018

1:56 pm Delivered, Front Door/Porch BIRMINGHAM, AL 35242

9:59 am Out for Delivery BIRMINGHAM, AL 35242

9:49 am Sorting Complete BIRMINGHAM, AL 35242

4:29 am Arrived at Post Office BIRMINGHAM, AL 35242

3/09/2018 - Friday

1:56 pm Delivered BIRMINGHAM, AL Package delivered by U.S. Postal Service to addressee

9:59 am Out for delivery BIRMINGHAM, AL Out for delivery with the U.S. Postal Service

4:29 am At U.S. Postal Service facility BIRMINGHAM, AL Accepted by U.S. Postal Service

3/08/2018 - Thursday

5:34 am In transit BIRMINGHAM, AL In transit to U.S. Postal Service

12:46 am Departed FedEx location FEDEX SMARTPOST ELLENWOOD, GA

3/07/2018 - Wednesday

4:13 am Arrived at FedEx location FEDEX SMARTPOST ELLENWOOD, GA

3/06/2018 - Tuesday

6:55 am Departed FedEx location ELLENWOOD, GA

3/05/2018 - Monday

4:36 pm Arrived at FedEx location ELLENWOOD, GA

5:47 am In transit ELLENWOOD, GA

3/03/2018 - Saturday

10:58 am In transit GREENWOOD, LA

3/02/2018 - Friday

10:52 pm In transit PYOTE, TX

9:47 am Departed FedEx location PHOENIX, AZ

7:57 am Arrived at FedEx location PHOENIX, AZ

3:24 am Departed FedEx location PHOENIX, AZ

3/01/2018 - Thursday

11:01 pm Arrived at FedEx location PHOENIX, AZ

11:33 am Picked up PHOENIX, AZ


February 10, 2018 In Transit to Next Facility

February 9, 2018 In Transit to Next Facility

February 8, 2018 In Transit to Next Facility

February 7, 2018

3:50 pm Departed Post Office SCOTTSDALE, AZ 85255

12:08 pm USPS picked up item SCOTTSDALE, AZ 85255


2/06/2018 - Tuesday

2:26 pm Shipment information sent to FedEx

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $130.

Preferred solution: Full refund.

I liked: Convenient to drop off.

Company wrote 0 private or public responses to the review from Mar 21.
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