When I ordered bicycle parts from Performance Bike, Inc. on August 25th and was told that my shipment would be via FedEx "Smartpost," I thought: "FedEx...that's good." Well, had I previously read some of the posted complaints about FedEx "Stupidpost," I would have had reason to worry.
When my package had not arrived by September 4th, I looked up my tracking, aka "where is the hitchhiker now?" number. Performance shipped on the 27th (off to a fairly slow start), and my package sat in a West Virginia "sortation" center from the 28th through the 30th. It arrived in a Denver sortation center on September 1st, and as of the 4th was still, apparently, being sorted.
When I wrote to Performance and FedEx, Jennifer at Performance replied, "All packages shipping by USPS are picked up from our warehouse by a subdivision of FedEx called smart post. Smart post deliveries (sic) the package to your local USPS." She added that she was sorry "for the inconvenience."
I can understand why an inefficient government monopoly like the USPS would want to gain credibility by associating with a successful private enterprise like FedEx, but why would FedEx want to be dragged down by the USPS?
A note to shippers: Drop the pretense--you are shipping PARCEL POST. The pennies saved aren't worth it.
A note to consumers: FedEx "Smartpost" ain't.