I ordered an ereader from Borders on 10/24. It shipped out via FedEx SmartPost on 11/02 but never arrived.
I called FedEx on 11/12 to ask where my package was and when it would be delivered. Their customer service was awful. Their rep said they delivered it to Ann Arbor, MI even though I had it delivered to Portsmouth, NH. I asked what it was doing in Michigan and he said it might of been misrouted but he doesn't have any more information.
Then he asked if I knew what SmartPost was and how it worked... basically saying they drop it off at the local Post Office and their work is done. I asked him if I can a phone number or website so I can contact someone about the package but he said he didn't have that information and hung up! Unbelievable service.
After 20 days I called Borders and they refunded my money.
I would not buy from any vendor that uses this appalling service. Their lack of responsibility is a shame.