Denver, Colorado
10.5K views 268 comments
Not resolved

I'm amongst many who have made the mistake of having an item shipped by FedEx smartpost. I did a little research, and it turns out FedEx bought out a small third-party company called Smartpost a while back and are using this service without letting you know in advance. I mean, I ordered something online and it said it would ship via FedEx, so I bought it thinking I'd have tracking and it would be here in a few days. WRONG!! The company takes its time with putting the order in first off. Telling me that they couldn't get the information sent to FedEx. I placed the order on the 18th of February. It shipped February 22nd. I check up on the tracking...and it says it arrived here in Denver on the 25th, which is normal. So I figure I would wait a day or so for delivery. It is now March 3rd and nothing. It turns out that this Smartpost or rather Stupidpost is where FedEx sends the item to USPS, then USPS delivers it to you. I contact both FedEx and USPS and they have no idea where the packages are. USPS goes on further to tell me that I have more information than they even do. This is what the FedEx Stupidpost says as far as tracking goes. At home expected delivery was supposed to be on the 28th:

02/28/2008

Date Time Description Location

February 27, 2008 3:00 PM USPS Entry HIGHLANDS RANCH, CO

February 27, 2008 1:38 AM Electronic Shipping Info Received LITTLETON, CO *

February 27, 2008 12:58 AM USPS Electronically Notified LITTLETON,CO

February 27, 2008 12:11 AM Sortation Center Departure DENVER, CO

February 25, 2008 3:24 AM Sortation Center Arrival DENVER, CO

February 23, 2008 8:48 AM Sortation Center Departure GROVE CITY, OH

February 22, 2008 12:49 PM Sortation Center Arrival GROVE CITY, OH

February 22, 2008 7:00 AM Pickup LEETSDALE, PA

Conclusion...use another service. I use DHL quite a bit and have had ZERO problems with them. Even UPS has been good to me. Both internationally and domestically. NEVER NEVER use Smartpost by FedEx...unless you're fond of speaking with FedEx customer service and like being a hot potato which every representative wants to get out of their hands...just being passed on from person-to-person.

Review about: Smartpost.

Review #114433 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $750
Preferred solution Not specified

Had an Experience with Fedex?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Tucson, Arizona, United States #1282393
I am waiting for a package sent FedEx Smartpost which took 3 days to go from Indianapolis, IN to Phoenix, AZ and now 3+ days to go from Phoenix, AZ to Tucson, AZ (1 1/2 hour drive!) and was SUPPOSED to be here TONIGHT - they say SHOULD be handed to Post Office in Tucson for delivery tomorrow. Anybody want to take odds on that one? Yes, I'm pissed! 3 days from IN to AZ and 3+ days from Phoenix to Tucson!!! I could have driven UP and GOTTEN the package 3 days ago! Ridiculous!
Anonymous
to Anonymous Tucson, Arizona, United States #1283456
Still waiting and what once said delivery for Monday now says Thursday... glad I'm not holding my breath on this.... oh, everyone keeps saying it's the "bad weather" in Phoenix - you know the snow blizzards and such - told the National Weather Service in Phoenix THAT one! (LOL) Righttttt! We're in the 70-80's this week and last!
Anonymous
#1227227
FedEx Snartpost has to be the worst shipping method ever. I order a ton of stuff online, never have problems with any other shipping method. Have had numerous problems with packages shipped via FedEx Smartpost. You can never take the expected delivery date seriously. The date of expected delivery will change daily, getting further and further out. Snail mail is 10 times faster than Smartpost. I've had at least two packages go completely missing after being shipped via Smartpost. I really wish online retailers would stop shipping stuff using this method. It's an utter disaster.
FederalEX
to Anonymous Rockville, Maryland, United States #1244581
They should change the name back to Federal Express *** Post
Anonymous
Milledgeville, Georgia, United States #1226999
I had 2 small batteries ordered on Oct 6 and delivered from Keasbey, NJ to Eatonton, GA. Approximately 850 miles. They were supposed to be here on the 15th at the latest. Then FedEx smartpost changed it to the 17th. Now it's changed to the 18th. They are, at last tracking, sitting about 60 miles from me. FedEx smartpost traveled with them to Winston-Salem, NC. Not too far from me. Next tracking report showed them in Indianapolis, IN! What?! Kind of too far out of the way.
Only other thing I had shipped this way started out 20 miles West of Chicago, went North about 60 miles and traveled back South to Chicago then to Gary, IN.
What a messed up delivery system.
I will post about the seller that they ship by FedEx Smartpost to warn others of the slowest shipping available
Anonymous
Louisville, Kentucky, United States #1195325
2016 and smartpost is still terrible. 4 days to go over 2000 miles (Anaheim, CA to Alexandria, KY) and another 7 days to go 12 miles from Alexandria, KY to Florence, KY. RIDICULOUS
I will NEVER USE ANOTHER VENDOR that chooses to offer Smartpost as their only shipping option.
TERRIBLE
Anonymous
to Anonymous Chicago, Illinois, United States #1221926
The problem is NONE of the companies state that they use smartpost! they charge expedited delivery fees leading you to believe it will be shipped 2-day ups or Fed Ex, then ship it at dirt cheap rates via Fed Ex's smartpost! There is no way to identify the companies using this awful service and charging premium prices, except by placing an order and getting shocked when you receive shipping email saying here's the SMARTPOST tracking number. Even if you use the tracking it will only tell you when it's been delivered to the Post office. After that there is no way to track the package, and I've had packages sit at the Post Office for days before it goes out for delivery to my home. Deceptive billing practices, the companies charge us $15.95 for 2-business day delivery and the pkg doesn't even get to the post office by 2 days, and then sits there for possibly a week before being delivered.
Anonymous
#1137016
In my case, I receive NO home delivery by the USPS due to vandalism. I finally had to remove my mail box to get them to stop. I have P.O. Box at the local post office instead. However, most sellers say they can't ship to a P.O box because FedEx can't deliver to a P.O. box. Then, they ship via SmartPost and my shipments get returned as undeliverable by the USPS. It is TOTALLY ridiculous!!!
Anonymous
#1118091
Fedex Smartpost (ironic name) adds two days to all deliveries. You track it to your city and think it will be at your door the next day. WRONG! It will sit there waiting for all the rest of other people's smartposts and at the end of the day they delivery your package to the USPS instead of to your door...then the USPS has to re-sort your package and deliver the package the next day. Any time I track some package, I always cuss when I learn the store has sent it STUPIDpost. I have actually gotten a package delivered from across the country faster than a smartpost that has already gotten to my city.
Bob
#1089089
I place an order through eBay which is supposed to be delivered through FedEx Smartpost. And be delivered between the 5th of January and the 12th of January and Smart post has not even as so much picked up the package and started the inroute delivery yet. This package must travel all the way across country to Kent Washington then 300 miles back to where I live. This package has not even begin its trip and will not make it until at least late. I will not order from anyone using FedEx from eBay or Amazon anymore.

You May Also Like

"I received my first home direct order of Shakeology, a health shake (food product, clearly marked on the box) at my new residence 2 weeks ago. The driver left the..." Read more
"Everything started after I decided to sell my Apple MacBook Pro (late 2013 model) to a friend. We agreed that she would pay me for my barely used one $3,000.00 Since..." Read more
"We mailed 3 DVD disks to my friend in China. After the package got received, Fedex sent us an invoice saying that we owe them $44286.10. We called the invoice..." Read more
"Got a shipment from FedEx today and see how they placed something that is well over 60 lbs. Is it too much to expect that a heavy shipment (or any..." Read more
"On March 24, 2017 I requested a ride a driver accepted the trip, the app showed that i had been picked up and that we were on our trip. The..." Read more
"Few months ago I decided to go back on pof. I signed up for it, I even got a email saying it is registered, everything was fine in the beginning...." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more