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Customer service
Product or Service Quality
Tracking Tool

this method of delivery is terrible for the customer. after getting the package fedex ships it around the country than drops it in a mailbox.

the packages take about twice as long to arrive than if they had been mailed usps directly. very frustrating to track your package to eight different points than have it disappear from tracking with fedex telling you they can't say when it will be delivered.

this method might save the shipper a few dollars, but in the long run i believe it will cost them in customer satisfaction. i know i am one unhappy customer.

Product or Service Mentioned: Fedex Smartpost Delivery Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 10, 2016.
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