I send some documents via FED Ex while ago and it supposed to be refund to me so paid for both way, there and come back. It's has happen that I do not need this documents send me back( situation changes) , ans I asked local Fed Ex office to make refund . Two weeks ago i left copy of airway bill which were never used , I and was telling to wait a phone call about my refund. Up to now I'm still waiting. I went to Fed Ex office 3 times, and i had experience so bad customer service. the first time I was only ONE! customer in the office, and clerk seen me coming in, dial company land line phone and start talking about her private business for about 10 minutes, i had to stand and wait her to finish conversation with her friend, totaly ignoring me .
second time : office was full of customers and it was only one clerk? who did not know what to do, and all FEd ex stuff was on the meeting .
third time: I went early by the opening hours 9 Am.. office closed! 9.15 !! still nobody shows up for work .
Well I guess nobody will be able to help me, and I'm happy that we also have DHL in our area. Never will use this shipping company again!
Monetary Loss: $25.