Verona, Wisconsin
Not resolved

'Tis the season for thievery!

My siblings and I ordered a beautiful custom ring for my mother as a Christmas/New Year's Birthday gift. The ring had each of our names next to our birthstones representing each of her six kids. Today, FedEx delivered the ripped open and empty package...the driver claiming it was given to him in that condition, and there was nothing he could do! Really? He then went on to update the status of the delivery as it having been "left at front door...release authorized". Authorized? Left at front door? No, a ripped open empty package was handed to my mother, and she was given no alternative other than to accept it! Nothing in the status update about merchandise being stolen! Nothing there about the recipient being pissed off, upset, or in tears! Maybe the driver took it, or maybe he's telling the truth and he did receive it that way. How do we know? All I know is that FedEx had the package for two days, and in that brief time, someone in their employ stole the ring, and what's worse, the rest of their employees went about business as usual, going so far as to deliver a ripped open package, claiming "there's nothing I can do"! SHAME ON YOU FED-EX!

Why anyone would want a ring with our names on it other than our own mother is beyond me, but it was stolen while in FedEx's possession!

Fortunately, the seller is making a new piece and shipping the replacement (some way other than FedEx) to our mom, but unfortunately it won't make it to her by Christmas or in time for her birthday.

Review about: Theft Issue.

I didn't like: Delivery service, Customer service by phone.

Review #574242 is a subjective opinion of a user.

Delivery Service
Tracking Tool
Customer service
Reason of Review / Monetary Loss Contents STOLEN! / $130
Preferred solution A formal written apology and reimbursement for the $10 in shipping charges for a shipment that was stolen by someone in your employ.

Had an Experience with Fedex?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Fedex - "Customer has requested non-express clearance" Fedex "Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed..." Read more Fedex Ground Delivery Service Review from Baltimore, Maryland Fedex "FedEx is very unprofessional damaged box and one that we got before undamaged! & the driver says we're hard to find again very unprofessional. Sending pictures of the..." Read more Fedex Ground Delivery Service Review from Baltimore, Maryland Fedex "FedEx has the most unprofessional people working for them. I've had packages delivered by them that were so-called lost and that they couldn't get into our building which never stopped..." Read more Fedex Claim Review Fedex "No clue what FedEx is upto didn't get the claim even after submitting each and every single thing as said pictures of the consignment breakage, missing items pictures, worth of..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more The Usa Nursery - $17 dead sticks The Usa Nursery "I ordered 2 3-4 foot Russian olives on May 15, 2017, After my own Russian olives died following an ice storm. I finally received them on May 25th. I received..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more