My Package from the US is held in customs in Guayaquil, Ecuador 4 months. Fedex tells me to contact a local shipper (Entregas).
They ask for a detailed listing of the items. I do this but they do nothing. Now Fedex tells me I have to pay $700 and fill out forms because the package is supposedly "abandoned" $700 is about the value of the merchandise. I would rather buy it again.
I am out about $800. Fedex blames the local shipper who in turn blame customs.
Fedex has done nothing to resolve this problem. Of course I will avoid Fedex in the future.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $925. allenl2015 is overall dissatisfied with Fedex. The most disappointing about package at Fedex was untimely customer dispute response Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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