Cuenca, Azuay
Not resolved
0 comments

My Package from the US is held in customs in Guayaquil, Ecuador 4 months. Fedex tells me to contact a local shipper (Entregas).

They ask for a detailed listing of the items. I do this but they do nothing. Now Fedex tells me I have to pay $700 and fill out forms because the package is supposedly "abandoned" $700 is about the value of the merchandise. I would rather buy it again.

I am out about $800. Fedex blames the local shipper who in turn blame customs.

Fedex has done nothing to resolve this problem. Of course I will avoid Fedex in the future.

Reason of review: Poor customer service.

Monetary Loss: $925.

Preferred solution: Let the company propose a solution.

I didn't like: Untimely customer dispute response.

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