This is not the first time that I have problems with FedEx UK.
My shipment from abroad arrived in the UK on 16 December. No-one from FedEx called me to advise that I needed to pay for VAT so that the shipment could be cleared and delivered to me.
After waiting for 4 days, I looked up for their number on the internet and phoned them. I paid for the VAT over the phone, and they said the shipment would be released and delivered to me the following morning.
They did not deliver the shipment that morning, and no-one called from FedEx called me. Again, I had to phone them at 2:31 pm the same day. They told me the shipment would not be delivered until Monday 24 December (Christmas Eve!). God knows if they will do that, and why my shipment has been travelling from one place to another withn the UK for so long!
FedExd charge a lot of money for appalling services.
So, please do look out for an alternative.
Review about: Fedex Delivery Service.