To those unappreciative customers: FedEx employees are only human. They are the ones driving in blinding snow storms to bring your packages in weather you wouldn't send your worst enemy out in yet you complain when delivery is late.
You say they didn't knock? Well maybe you were in the bathroom! It isn't productive for them to have to come back more than once. .
As for weather delays, keep in mind that your overnight packages aren't picked up at the local Wal-Mart 5 miles away and driven right to your door. FedEx flies across the country and although there are no tornadoes "in your zip code" the airports experience significant delays elsewhere along the way. Have you never been late getting somewhere because of the weather?
Yes, I agree, many of the customer service reps are Latino and SHOULD have a better command of the English language but have you called DELL lately? Or any other major customer service line for that matter? Let's face it, they aren't perfect but then neither are we.
I appreciated the service they provide even with it's flaws. If people wouldn't wait until Thursday night to order that tuxedo for a wedding on Saturday then maybe they wouldn't have anything to complain about.
There are other fish in the sea if you aren't happy. Try them and if you can find perfection 100% of the time then by all means please let everyone know.
Product or Service Mentioned: Fedex Delivery Service.