FedEx wastes resources and money to slow packages for no reason.

766 of 3090 Fedex reviews

Update added by user Jun 13, 2015

Correction: It took them 2 days to transfer the package to the US Postal system, not 3.

Original review posted by user Jun 13, 2015

Seller shipped package from Colorado to Portland. OR.

In two days it arrived at Troutdale, OR which is 11.6 miles from my front door.

It then was shipped to Kent, WA which is 160 miles from my front door.

Then it took them 3 days to transfer it to the US Postal System in Portland OR.

That results in over 320 extra miles and 7 extra days for delivery. Why? To extort more money out of both seller and buyer. But at what cost to resources? And what damage to their reputation?

People claim some dumb excuses to defend this, but there is absolutely NO rationale that makes this alright on any level. Go ahead and try. Explain how logistics is improved by sending the package almost to its destination then sending off to an entirely different state. Explain how the seller paid to have it arrive by a certain date, so it is best to hold it so it doesn't get there early. Give me one of those excuses how the seller paid the cheapest rate so it makes total sense to add an extra 320 miles on to save money. I'll wait while you lie to yourself.

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aleksey

Jun 15, 2015 #995472 Coventry, Rhode Island, United States

The reality of the FedEx Smartpost service level is that it uses bundling from our larger customers to offer more cost effective delivery through to the local Post office using our Ground network. This combination allows effective use of the both our core network and the local Post offices delivery services. FedEx Smartpost delivery is best effort with no guarantee unless it becomes lost.
Now as for the fact that it passed close to your home, if you will look at the tracking there is no prefix to the Troutdale hub which means this is a Ground hub. Ground and Home Delivery hubs are located in business districts near interstates so delivering from them Smartpost(lowest cost service) to your home in the middle of town is uneconomic. What we do is we send the package in bulk to your local Smartpost Hub in Kent for further consolidation with other Smartpost packages. From there we drop it off at the Seattle USPS NDC (Network Distribution Center) with serves your house's mail and the USPS sorts and delivers to your home from there. All these bulk shipments are cheaper than just separating one package and delivering it by hand.

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