Not resolved

I ordered an item that was sent via Fedex At Home. Two delivery attempts were made, one at 6:45PM and one at 11:45 PM.

My address is a business address. It closes at 6PM. No door tag was found either time. I called and asked Fedex to deliver during business hours.

I was told that was not possible. My choice was to have the package delivered to a FEDEX location and pick it up. That means a drive to another city on a crowded freeway in poor weather. It remains to be seen whether that will even work.

The rep told me the sender used the wrong service to ship to a business. That was disingenouus. She meant they should have used a different FEDEX service. My takeaway is that they should have used UPS or USPS.

I ship over 150 packages a year for business.

This year, none will go via FEDEX. I don't want my clients to go through this.

Product or Service Mentioned: Fedex Home Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Dec 23, 2016.
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