I placed an order early last week and paid for overnight shipping. The package shipped on Friday. Now I realize that Sunday is New Years, but I also know that packages are still being delivered for Saturday delivery. But I wasn't expecting a Saturday delivery, I figured next business day which would be Monday (which is what the seller had thought as well).
So I paid extra for next day delivery, and I took monday off from work to make sure I was home to accept the package. I've been watching the tracking screen diligently, and I see that as of this morning (Saturday), my package is in Oakland! Awesome! I should get it Monday then, right?
But then why is the delivery date still reading for Tuesday? I call them to confirm the monday delivery and apparently FedEX is observing the holiday so Deliveries will not be made on Monday (What? shut down the entire nation-wide company to observe a holiday? I get that everyone needs holidays, but perhaps you could have let your sellers know?).
Since they are still delivering on Saturday (today), I ask if I can pick my package up. - No, of course I can't. The "hub" is closed and that's where my package is. Ok, well can I pay extra for Saturday delivery? No again? Why not? "becuase we can't do that. You already paid for shipping." Well ok, then what ARE my options?
Apparently my options are to wait until Tuesday. (thanks Leslie, you've been soooo helpful).
So since I will not be at home on Tuesday (as mentioned, I took Monday off of work for this, and I can't take another day), I ask if I can have my package "held" at the station for pick-up ) which is supposedly an option), however, I am told that "my package is not eligible for that service." WHAT? So my only option now is to wait for the Tuesday delivery, which I of course will not be home for. They will leave a door tag (starting THAT nightmare in scheduling) meaning that my next opportunity to get my package will likely be Wednesday??? Then why the *** did I pay for next day shipping???
I will never use fedex again. *** YOU FEDEX. I Hate You. Your customer service is horrible. I hope you have a very unhappy new year.
Product or Service Mentioned: Fedex Delivery Service.