I ordered some stuff from a website, for next day delivery.
Fedex tred to deliver (Thursday) but my wife was out and I rang at 9am the next day to re-organise the delivery ... "sorry, all of our lorries have gone out for the day" - what is the point of having a phone line that only works ewhen it is too late ?
I needed the goods for Saturday as I have a number of people coming to work on a project but the best Fed-ex could do was offer a Monday delivery. I asked if I could pay to get the goods on Saturday ... no sorry you cannot. - no help and after trying a couple of Customer Service people one of them put the phone down on me.
I am furious and will not buy good from companies which use Fed -ex as they are really rubbish.
Last time I had a package which was delivered by them they insisted that the only time they could deliver to me was at 3pm - when my wife picks up the children from school - they insisted that there was no way that they could deliver at any other time of day.
Really really *** customer service - don't use them.
Product or Service Mentioned: Fedex Delivery Service.