Montevideo, Montevideo
Not resolved

I am sending my dogs from Uruguay to Australia and I had to send some blood samples to Kansas state university.The vet I use here does this quite often.It cost me $97.00 US, to send a 1kg package, which I assume was expensive because of the fragile nature of the package and the care that would need to be taken to ensure it arrives safely.The box was labeled "FRAGILE" and there was an arrow signaling "THIS SIDE UP". When the blood arrived it had leaked out, even though the vet had taken all precautions with the packaging.I went back to re-send and was not compensated in any way. I had to pay full price again, even though it was "FED EX'S" mistake...That is not good business!!

Monetary Loss: $97.

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