Re: Account Number 304543159 I recently discovered that FedEx has been back billing and collecting a surcharge on my packages at the rate of up to $500/month for upwards of 5 years. Their billing practices are confusing and not transparent.
The surcharges are not warranted per FedEx tariff schedule (see page 115) of current document. FedEx has agreed with my claim. It has not been denied by any of their personnel including but not limited to 3 CAT employees, 2 of their attorneys and their Chief Internal Auditor. FedEx has only reimbursed me a couple of hundred dollars.
They refuse to refund any more. They have told me to sue them if I wish to collect the funds that are due to me. I have contacted several attorneys and they have told me that it is not fiscally possible to come out ahead if I need to employ an attorney. Additionally, class action suit is not legally available as I have waived my rights to enter a class.
The waiver of my class rights was part of a supplemental agreement which I did not receive, but was part of my pricing agreement with FedEx. All in all, I am the victim of a fraudulent and deceptive practice as they have taken advantage of my inability to seek any redress.
Reason of review: Poor customer service.
Monetary Loss: $25000.
Preferred solution: Full refund.
I didn't like: Very poor customer service.