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Update by user Aug 23, 2020
As of August 23, 2020 I heard NOTHING from FedEx.Crickets. As if I never sent that package on July 7.
As if I didn't pay$194.42 for sending that package to San Jose. As if a FedEx Customer Service Representative didn't give me the Case I.D. 070841**** on July 8, 2020. As if I do not exist.On July 22, 2020 I sent an e-mail to websupport@***.com and theprinted copy of this e-mail to Customer Relations (3875 Airways,Module H3,Department 4634, Memphis TN 38116.
No replies whatsoever, as if FedEx Customer Service does not exist anymore.I don't know what else I should do. On my last attempt to contact FedEx by phone, a Customer Service "Case Manager" was so verbally abusivethat I do not want to repeat that experience. The only information obtained over Phone is "package was delivered".
But if one asks the status of Case I.D. 070841**** there is no answer.If you know other ways to get FedEx to respond, please help.
Original review posted by user Jul 21, 2020
On July 7, 2020 I sent a package from Beacon NY 12508 to San Jose, CA, 95133-****.
Package I.D. # 73602, Tracking #394594****53.
After sending it I found out I had been the victim of fraud. On 07/08/2020, three hours before delivery, I called FedEx and requested not to deliver the package and return it back to me. Customer Service Representative reassured me that the
package will be returned and gave me Case I.D. # 070841****.
On July 17, at 8:30am ET, I tried
again to find out the status of my package. The "Case Manager", did not identify herself, was irrascible and proceeded to inform me her local time was 5:30am, she just started her shift, didn't
even set up for work yet, and she is very busy. She said my case was assigned to a colleague who was out sick for several days. She also said FedEx has "a procedure" she would have to go through to find my package.
Then she proceeded to threaten she will hang up on me.
I barely had time to give her my mobile phone number just in case she will call. She didn't.
I am writing this because I am afraid if I call again I would be subject of verbal abuse and
rudeness of that particular "Case Manager".
Hope you can help getting the package back to me.
Monetary Loss: $15.
Preferred solution: Deliver product or service ordered.