Paid for overnight delivery on Friday. According to FedEx tracking, the package has left Memphis no fewer than three times in the past three days...once even making to my local FedEx - when I pressed them to verify the package was here, they determined that it "wasn't on the truck". Today they tell me that they "know" its still in Memphis but there is a backlog. I asked them how they knew this...they said it's because the package was physically scanned this morning. My follow-on question was why it hasn't moved if it was "physically" scanned each time it was re-checked into Memphis. Crickets...
I'm not at all confident that they know where the package is...they keep blaming weather...I'm not sure how weather has caused my overnight package to be "scanned" as departing Memphis three times in the past three days and yet not move.
I've never had this much of a problem shipping an item with any other carrier...ever!
Obviously they have no contingency in place for weather...I ordered an item from Kentucky via USPS today. Odds are that it arrives before the "overnight" FedEx package.
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- Reason of review:
- Problem with delivery
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Overnight Shipping
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