I was charged for $12.00 for ground shipment to just 20 miles away, and tried to get refund for it at a local Fedex office.
One of the clark told me to call fedex 800 number to cancel the shipment and get a refund. I asked the lazy worker in Long Beach CA to call it and cancel on behalf of me. I thought I can get a refund on the same day, but I was totally wrong. The lazy worker told me to call Fedex, but it was closed on weekend.
I called them on Monday, and I was told that I will not be get charged for it since they can not locate the tracking number, but then I found out that I was charged for it for sure checking my online banking.
I called Fedex the next time, and I was told that I have to fill out the refund form and mail or fax it back to them in order to get a refund. This is the most ridiculous company I have ever dealt with. I have to spend extra cash (postage or fax) in order for me to get my refund. I talked to two idiotic supervisors but it was no avail. They repeated the same policy for 30 times.
I will never use this company again, except for when online retailers use it for shipping ground and when I have no control over it.
Another compalints to Fedex is that when online retailers use Fedex ground home delivery despite the fact that I used my company address for delivery, Fedex stupidly always tried to deliver the package on weekend, and I had to call fedex that it is a company address and it is not open on weekends. I never had a problem with UPS. UPS knows it is a company address and it never tried to deliver packges on weekends. Fedex is simply a disgrace.
Product or Service Mentioned: Fedex Delivery Service.