I mailed a package to Arizona and subsequently lost the receipt info with the tracking number. My fault.
Tried to figure out how to get the tracking number without a receipt with FedEx customer support. First dealt with the dumbest, most worthless virtual assistant ever created. Then sent three emails, all of which told me to do things I cannot do without the receipt, even after I wrote in the email I could not use a tracking number or alt reference (whatever the *** THAT is) because I lost it. ***.
Then spoke to someone on the phone who told me to use the website. Really ***.
As a customer, I hope they MAIL stuff better than they listen. My issue is fixable.
It just takes someone interested in actually supporting their customers. Apparently FedEx doesn't believe in helping the people who give them money for services.
Product or Service Mentioned: Fedex Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: No accountability or follow-up.