Fedex - Horrible Customer Service, Negligent Drivers
I received my first home direct order of Shakeology, a health shake (food product, clearly marked on the box) at my new residence 2 weeks ago.The driver left the package next to a 100+lb black lab.
The dog, naturally, chewed up EVERYTHING. $100.00 worth of product (product that I had intended on returning to the company as I could not afford it at the moment after just having moved). I filed a claim immediately, was told I would receive paperwork in the mail in 2-5 days. Spoke to the area manager who assured me if I called the 800 number it would be taken care of, so I did.
I was to leave the package for it to be picked up by and returned to Fed Ex. The SAME driver went to the back door, AGAIN, despite my specific instructions on my account to pick it up inside the front door. This was a Saturday, so of course I got a note saying HI fed ex was here blah blah blah. I called the 800 number to double check that I had given instructions on where to pick up the package and sure enough I did give them.
It was finally picked up on Tuesday. So today, I called them to see what was going on as I have been waiting for this mail. Come to find out, my claim was denied and they are not liable. No one notified me of my denied claim.
I was transferred to some woman named Linda Neal who I asked to speak with someone above her or someone local to which she replied there was nothing anyone else could do other than my shipper. I explained firmly that the shipper was NOT at fault, the driver with no common sense was. She refused to give me any phone numbers to contact anyone else and kept telling me to refer to my shipper. She refused to let me speak to a supervisor.
I hung up on her because i was so mad. THANKFULLY Beachbody is a WAY better company than Fed Ex because they ARE sending me a new package. I am praying that the same *** does not go against my instructions AGAIN and leaves it next to the dog. I hope Beachbody goes after Fed Ex for the $100 they had to reimburse me.
On another note, my boyfriend watched this same driver deliver my future baby's crib.
He ROLLED IT down the drive way. He was in a Budget truck (how professional) and didn't use a hand truck or anything to transport the heavy package. I have yet to open it as we are staying with my parents after just moving to this state until we have the means to get our own place. I'm keeping my fingers crossed that they did not damage my crib, we obviously can't put it together yet.
NEVER NEVER NEVER give Fed Ex the chance to ruin your day, because I can assure you THEY WILL. They obviously don't train their drivers well at all and don't know squat about making a customer happy.
Use USPS, UPS, whatever else there is.Don't trust this company they ARE HORRIBLE!!!!!!
Monetary Loss: $100.