I can not believe it can happened in European Union country. We paied 160 USD fór sending me old my clothes to use here in holiday. Fedex gives 4 Days guarantee fór delivery.after 5 Days when package was not delivered i start to look fór. After 3 Days i found it in custom office in Fedex Athens. Nobody called me, write me, nothing... To inform me my package is there. They had my mobile phone also email !!
After i called custom office they start to prolong tíme to take many Days storage fee from me. They asked statement from me that clothes are mine and old with verified signature. I sent.again 2 days nothing.. Then they call me to pay 100 Eur handling and brokerage fee ( as we paied to FedEx 160 usd postage). I paied and wait for parcele. After 1.5 days they called again to pay additional 220 Eur !!! For old 10 years old my own clothes. I had no other possibilities I had to pay again 220 Eur without any statement from FedEx for what I pay such big money. I just put to their Orbit Couriers account. After this I wait 3 days and after almost 17 days ( instead of 4 days what Fedex guaranteed us for fee 160 usd!!) my package was delivered to me, for 320 Eur and 160 usd surcharge!!!
Everything was opened, no packed well, ..,
I hope somebody will change this system in Greek FedEx, because it is no normal!!!
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $440.